SEDAYU, A.; SANTOSO, R. B. Customer perspective by integrating Kano model and Quality Function Deployment method into Cinema XXI: A case study from Semarang City Indonesia. Economics, Management and Sustainability, [S. l.], v. 5, n. 2, p. 66–77, 2020. DOI: 10.14254/jems.2020.5-2.4. Disponível em: https://jems.sciview.net/index.php/jems/article/view/109. Acesso em: 26 jun. 2026.